Frequently Asked Questions

I Only received part of my order

Fear Not! All orders are made to order through multiple different distributors, so depending on what you ordered it may be made and shipped from multiple different locations, so some items might be much quicker to get to you than others, depending on your location and where that specific product is coming from.

Why are parts of my order coming from different locations?

I work with a ( made to order ) style distribution company that has locations all over the globe. And depending on the products you ordered and your shipping location, they try to organize orders to ship from the fastest location to you for that specific product. So worry not!  You might get parts of your order on different days, but it’s all coming to you!

Problem with my Order

If you received a damaged item or the wrong item, or you think your rider might be lost, you can fill out the for HERE and I will try and get back to you asap! I work with a distribution company that makes products for a lot of other artists, designers & companies, so on a very rare occasion, orders might get sent out wrong.

My clothing item kinda smells like VINEGAR  

Most of the graphics on clothing & fabric related items are made to order with a DTG printing process. They use a solution on the items that has a vinegar smell to help seal in the graphics after printing, but after the the first wash the smell will be gone.
Also, on white fabrics there might be a yellowish cast around the graphics from the solution, but that will also rinse away after the first wash.

My order is taking forever

Most of the items in my shop are made to order from different distributors who also make and ship items for a bunch of other artists & companies, they are usually pretty quick, but depending on how busy they get with other orders it might take a bit longer for your order to be made & get shipped out. The postal service’s are also kinda unpredictable these days, but if your order has already shipped & you think it might be lost in transit , try reaching out to your postal service with your tracking number to see what’s up, and if it’s lost or missing, you can fill out the form HERE and I will try and get back to you as soon as I can!

Do you do custom orders or commissions?

Not at this time no, if I ever do I will post about it on social media @astrazero

I want one of your prints in a custom size, can that be done?

Unfortunately no, the sizes available for prints are chosen for each print based on the original dimensions of the artwork, and also based on the size I originally made it in.

Can I buy the artwork print file from you so I can print it myself?

I do sell artwork print files on here from time to time, but I unfortunately have had my artwork stolen for resale without my consent quite a lot , so I don’t do it with most of my work, unless it was made with the intent to sell as a download as well.